Privacy Policy

Account Information

• Business contact information (name, title, company, email, phone)
• Billing and payment information
• Account preferences and settings

Service Usage Data

• API usage logs and patterns
• Alert subscription preferences
• System performance and error logs
• IP addresses and device information

Business Data

• Market positions and portfolio information (if provided)
• Risk management parameters
• Integration configurations
• Custom alert thresholds

Automatically Collected Data

• Log files and system metrics
• Cookies and similar tracking technologies
• Network and connection information
• Geographic location (country/region level)

Service Provision

• Deliver analytical services and alerts
• Maintain and improve service performance
• Provide customer support
• Process billing and payments

Service Improvement

• Analyze usage patterns to enhance our algorithms
• Develop new features and capabilities
• Conduct research and analytics
• Ensure system security and stability

Communication

• Send service-related notifications
• Provide account and billing information
• Respond to inquiries and support requests
• Share important service updates

Legal and Compliance

• Comply with applicable laws and regulations
• Protect our legal rights and interests
• Prevent fraud and unauthorized access
• Respond to legal requests and processes

Third-Party Service Providers

We may share information with trusted service providers who assist in:

• Cloud hosting and infrastructure (AWS, Azure)
• Payment processing
• Customer support platforms
• Analytics and monitoring tools

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

We may disclose information when required by law, court order, or to:

• Protect our rights and property
• Investigate potential violations
• Respond to valid legal requests
• Protect public safety

Aggregated Data

We may share aggregated, de-identified data for research, industry analysis, or business development purposes.

Security Measures

We implement appropriate technical and organizational measures including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Incident response procedures

Data Centers

Our Services utilize enterprise-grade cloud infrastructure with:

• SOC 2 Type II compliance
• ISO 27001 certification
• Physical and logical security controls
• Regular third-party security audits

Employee Access

Access to personal information is limited to authorized personnel who need it for their job functions and are bound by confidentiality obligations.

Retention Periods

• Account information: Retained for the duration of your account plus 7 years
• Usage logs: Retained for 13 months for operational purposes
• Billing records: Retained for 7 years for tax and legal compliance
• Support communications: Retained for 3 years

Data Deletion

Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

Access and Portability

You have the right to:

• Access personal information we hold about you
• Request a copy of your data in a portable format
• Obtain information about our data processing activities

Correction and Updates

You may:

• Update your account information at any time
• Request correction of inaccurate data
• Modify your communication preferences

Deletion and Restriction

You may request:

• Deletion of your personal information (subject to legal retention requirements)
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests

Marketing Communications

You may opt out of promotional communications at any time by:

• Using unsubscribe links in emails
• Contacting our privacy team
• Updating your account preferences

Cookie Usage

We use cookies and similar technologies for:

• Essential service functionality
• Security and fraud prevention
• Analytics and performance monitoring
• User preference storage

Cookie Management

You can control cookies through your browser settings, though this may affect service functionality.

Cross-Border Processing

Your information may be processed in countries other than your own, including the United States.

Transfer Safeguards

For transfers outside your country, we implement appropriate safeguards such as:

• Standard contractual clauses
• Adequacy decisions
• Certification mechanisms

European Union (GDPR)

If you are in the EU, you have additional rights including:

• Right to withdraw consent
• Right to lodge complaints with supervisory authorities
• Right to data portability
• Protection against automated decision-making

California (CCPA)

California residents have rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

Mindforge does not sell or share personal information as defined by CCPA/CPRA. To exercise your CCPA/CPRA rights or inquire about this statement, contact privacy@mindforge.tech. If our practices change in the future, we will provide a compliant "Do Not Sell or Share My Personal Information" mechanism.

Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

Notification of Changes

We will notify you of material changes to this Privacy Policy by:

• Email notification to your account
• Prominent notice on our website
• In-service notifications

Continued Use

Continued use of our Services after notice of changes constitutes acceptance of the updated Privacy Policy.