Support

Most answers are already written down.

Mindforge runs as a research operation, not a call center. The status pages and documentation below resolve most questions without waiting on a reply. Written inquiries get a response within one business day.

01·Live system status

Status

Every system publishes its own status page. It answers the first question: is it me, or is it the system.

Market Risk Classifier

Today's classification, pipeline health, and the pre-market delivery window.

View live status →

Commodity Volatility Detector

The live commodity outlook and recent classifications.

View live status →

Space Weather Early Warning

The current event state and upstream environmental indicators.

View live status →

02·The written answers

Support

Alert delivery

Today's classification email did not arrive. Delivery status, sender allowlist, and re-sends are covered in the delivery guide.Delivery guide →

API access

A call returned 401 or 403. Token format, header names, and access tiers are covered in the API guide.API guide →

Risk shapes

What each of the five risk shapes means, and what the classification does and does not commit to.Risk shape reference →

Historical data

Per-date API queries, the bulk daily-states file, and the validation packet are documented in the data-export guide.Data-export guide →

Webhooks

Failing webhook deliveries. Signature verification, the retry policy, and timeout requirements are in the webhook reference.Webhook reference →

Everything else

The full documentation covers delivery, data, methodology, and integration end to end.Browse the docs →

03·Written inquiries

Support

If the documentation does not settle it, put the question in writing. Include the date, the system, and what you saw. Inquiries get a response within one business day.

Research and data

support@mindforge.tech

Alert delivery, API access, classification questions, and data discrepancies. A discrepancy report needs the date, the risk shape shown, and what looked wrong.

Research and pilot

research@mindforge.tech

Methodology, validation materials, and the pilot program.

Begin pilot →

Mailing address

Mindforge Intelligence, LLC · 456 Glenbrook Road, 602 · Stamford, CT 06906

Research use only. Not investment advice. Past performance does not guarantee future results. Mindforge is not a registered investment adviser. Full terms: mindforge.tech/terms.