How can we help?
Check live system status, find the answer fast, or reach a human. Most questions are answered in the top tasks below.
System status
Before you contact us, check the live status of the system you’re using.
Common questions
Pick the situation that matches yours. Each links straight to the answer.
I didn't get today's MSD alert
Check delivery status, sender allowlist, and re-send a missed alert.
My API call returned 401 / 403
Token format, header name, and access tier requirements.
How do I read a state classification
What each of the five states means and how to act on it.
I need historical data or a backtest export
Per-date API, bulk daily-states CSV, and validation packet access.
Webhook deliveries are failing
Signature verification, retry policy, and timeout requirements.
Something looks wrong in today's classification
How to flag a data discrepancy. Include date, state, and what looks off.
Contact us directly
Pick the channel that matches your need. Response expectations are listed so you don’t have to wonder.
Alert delivery, API access, classification questions, data discrepancies.
Methodology, validation materials, briefings, and access to the pilot program.
Begin pilotMailing address
Mindforge Intelligence, LLC · 456 Glenbrook Road, PMB 602 · Stamford, CT 06906